• Customer Care - We Care More • Fair, Open and Honest • Team Responsibility – We Succeed Together • Personal Development – Committed to the Individual     Actions Speak Louder than Words • We build relationships with our customers and suppliers • We are flexible and willing to work as long as it takes to meet our clients’ needs • We deal with problems/queries quickly and efficiently • We are always aware and available to share in other people’s personal problems • We keep customers informed at all times • We try to get our client’s orders out as soon as possible • We stay on and work extra hours when the need arises • We keep a clean and tidy workplace to enable us to work efficiently • We try to economise wherever we can • We create and review procedures that enable us to get more work done in a day and ensure that orders get to the client quicker • We are very sociable and friendly with clients and suppliers • We accept that our supplier’s problems are our problem’s as well • We all exhibit professional behavior • We deal with all of our customers in a very positive manner • We always consider our co-workers with regard- to extra pressures and extra work and we ask “can we help” • We ensure that extra hours are shared by all • We share information • We try to develop people to their maximum potential and offer opportunities for promotion • We are committed to training and development • We offer good salary/bonus/share structures to good people • We are passionate about recruiting the right people     Developed by Hazel Radley, Joanne Miller, Sylvia Beeby, Trevor Stanton, Dave Milne Peter Hague, Dave Cottrell and contributions from Peter Swatsburg, Richard John and Steve Fletcher           Fairness • All clients are valued and treated equally • We give the customer the benefit of the doubt • Fairness with deadlines – never over promise • Last minute orders – try and meet the customers needs • We believe in internal fairness with each other • Rewards are shared equally by all in the company • We have flexible working arrangements to cover personal and working requirements       Openness • The “huddle” gives us opportunities to share information and workloads • Always inform the customer of delays or problems • Deal with all phone calls – “Good, bad or ugly” • Work together to keep our promises • Communicate mistakes to each other and don’t keep them to yourself • Distribute management accounts to everybody • Action groups are a platform for discussion • Suppliers are informed when we have cash challenges and when we delay “on time” payments       Honesty • We give the benefit of the doubt to the client • Providing feedback to all clients via testimonials and evaluation meetings • We inform customers of late delivery • There is honest endeavor to “get the job done” within the group     Developed by Richard John, Dave Cottrell, Tonia Wilson, Joe Miller, Kath Hague, Pete Hague, Sylvia Beeby, Dave Milne, Hazel Radley, Mel Thorpe, Trevor Stanton         • There is no “I” in team • We share responsibilities • We never undersell our company • We share our successes and our failures • We communicate and share information • When push comes to shove we ALL shove • We all work towards the same goals • We set and maintain agreed standards • Collective thoughts and ideas lead to continuous improvements • We take responsibility for own environment • We understand each others personal and professional needs • We take responsibility for our individual roles within the team • A positive attitude = happy team • We share social occasions     Developed by Sylvia Beeby, Dave Cottrell, Dave Milne, Hazel Radley, Mel Thorpe, Joe Miller, Bob Tyler, Richard John, Tonia Wilson, Trevor Stanton, Kath Hague, Pete Hague         1 We are a Community within a Company 2 • • Induction to the Company Spending time in all departments gives us a broad understanding of the whole company and how it works Gives us an early chance of being introduced to other staff members 3 • Action Groups Enable individuals to present and discuss new ideas and ultimately affect plans and policies 4 Not everybody has a great day – we understand that and try to help when a person does not have a great day 5 We turn negatives into positives 6 There is always someone to ask and give positive feedback or guidance or directs us to someone who can help us 7 Huddles enable us to share “two way” information 8 MD and Director are committed to development and personal growth 9 We share workloads to assist one another 10 We show a willingness to help and listen 11 We care about each other and each others circumstances 12 We are a social group and create a social environment that people like to be involved in 13 We share knowledge and experiences to aid training and development 14 Resources are made available to enable personal development 15 Openness for debate and discussion driven by fair management 16 Structure is in place to enable personal success     Developed by Dave Cottrell, Dave Milne, Hazel Radley, Mel Thorpe, Joe Miller, Bob Tyler, Richard John, Tonia Wilson, Trevor Stanton